E-commerce vertical — Stedral by Digitalix Hub
Your support queue, drafted before you wake up.
You didn't start a brand to answer "where's my order?" forty times a day. Stedral gives your store an AI agent team: it drafts replies to your support tickets and store-chat questions, triages returns against your policy, and writes your campaign emails — then holds everything in one approval inbox until you sign off. The busywork clears while you build the business.
No card to create an account · Plans from €19/month · AI included · 14-day money-back (until first onboarding answer)
- Email + chat
- Tickets in from both
- 15 min
- Guided setup
- 1 inbox
- Everything to approve
- 0
- Replies sent without your rules
The solo-brand day, two ways
You built the brand. The inbox is eating it.
Support tickets, returns, and the marketing you keep meaning to send don't wait for you to have a free hour. Right now they pile up. The difference isn't working harder — it's whether the repetitive work drafts itself while you focus on product and growth.
Without Stedral
You, buried in the queue
- Morning47 unread tickets. Most are 'where's my order?' You answer the same questions you answered yesterday.
- MiddayA return request sits for 6 hours because you're sourcing product. The customer opens a chargeback.
- AfternoonThe email campaign you meant to send is still a blank draft. Content slips another week.
- NightChat messages came in while you slept. No reply. Two carts abandoned; the shoppers bought elsewhere.
With Stedral
Drafted, triaged, in your approval inbox
- MorningOvernight tickets already drafted. You skim the approval inbox, tap approve on 40, edit 5, escalate 2.
- MiddayReturns triaged against your policy and queued with the RMA details. You approve; the customer hears back in minutes.
- AfternoonThis week's campaign and product-drop emails are drafted and waiting for your sign-off, not your blank page.
- NightThe store chat widget answers order + product questions in real time and captures the lead. You review in the morning.
How it works
Set it up in 15 minutes. The queue starts clearing the same day.
No rip-and-replace. Connect your support email, paste one script tag for the store chat widget, and Stedral generates your agent team from a short Q&A about your policies.
Connect email + drop the chat widget
Point your support inbox (Gmail) at Stedral and paste one script tag to add the AI chat widget to your store. Answer a short Q&A about your policies — returns, shipping, refunds. Takes about 15 minutes.
Your AI team activates
Stedral spins up a roster for your store — a support agent, a returns triager, a content/campaign drafter, and a pipeline monitor — each loaded with your policies and brand voice.
Agents clear the queue + draft the work
Tickets get drafted replies, returns get triaged against your rules, campaign and product-drop emails get written, and revenue/pipeline shows on one dashboard.
You approve — nothing sends without you
Everything customer-facing lands in one approval inbox. Approve, edit, or redirect. Flip on autonomy per agent once you trust it, so the routine volume runs itself.
What changes on day one
Six ways the busywork stops being yours
The specific operational changes Stedral makes to a DTC brand. No AI hype — just what actually runs differently.
The same ten questions, answered for you
Order status, shipping ETAs, sizing, 'is this in stock' — drafted from your policies so you're not retyping the same reply for the hundredth time.
Returns triaged, not left to rot
Each request is checked against your return window and rules, then queued with the details. Fewer chargebacks from requests that sat too long.
Marketing that leaves the draft folder
Campaign emails, product-drop announcements, and abandoned-cart copy get written and staged for your approval — the blank page stops being the bottleneck.
One support layer over email + store chat
Incoming email tickets and on-site chat both route to your agents. Customers get a fast reply on the channel they used.
Revenue + pipeline on one screen
Orders, tickets, and campaign status in a single dashboard — so your morning starts with a clear picture, not twelve open tabs.
One approval inbox — you stay in command
Every draft reply, return decision, and campaign routes to one place. You review what you want and let the rest run.
A support hire you can't afford yet — for the price of a couple of orders.
A part-time support VA typically runs $1,500–$3,000/month, and you still have to train and manage them. Stedral's agent team handles the repetitive tickets, returns, and campaign drafts from €19/month — and you stay in control through one approval inbox instead of hoping a new hire follows your policies.
VA cost is a rough US market range for illustration; your actual costs will differ. The point is the structure: a fixed, low monthly price for the repetitive volume, with you approving anything customer-facing — not a headcount you can't justify at your stage.
Straight answers — no sales talk
How do customer messages actually reach Stedral?
Two ways: connect your support email (Gmail) so tickets flow in, and paste Stedral's chat-widget script tag on your store so on-site questions come through. The AI drafts a reply and either sends it (if you've allowed autonomy) or holds it in your approval inbox for a one-tap review.
Will it send wrong answers to my customers?
You control that. Every reply runs propose-then-approve by default — the agent drafts, you approve. It works from your policies (return window, shipping times, refund rules) and flags anything it can't answer for your review rather than guessing. Turn on autonomy per agent once you trust it.
Is this just ChatGPT with a wrapper?
No. ChatGPT waits for you to prompt it, one message at a time. Stedral is a roster of specialist agents that share one company memory and run the workflow end to end — support, returns, content, pipeline — coordinating and escalating to you, not just answering a prompt.
Does it plug into Shopify?
You get value on day one with just email + the chat widget — no integration required. Deeper Shopify/helpdesk connections (Gorgias, Zendesk, direct Shopify order lookups) are on the roadmap; if one is a dealbreaker for you, tell us and we'll prioritise it.
Is there a free trial?
Creating an account is free — no card. To start onboarding you pick a plan (from €19/month), and your first subscription carries a 14-day money-back guarantee (valid until you submit your first onboarding answer). You try the real product, not a crippled demo.
Who's behind this? I've never heard of Stedral.
Stedral is built by Digitalix Hub, run by Karl Merila (founder). It's a new product — there are no legacy customers to reference yet, and I won't fabricate them. What I can offer is a live demo you can run in about 10 minutes, a self-serve signup with no card, and a 14-day money-back on your first plan.
Honest answers to the usual doubts
Is this just another AI wrapper like Copy.ai or Jasper?
No. Those generate one kind of output and wait for you to prompt them. Stedral is a Company OS: a roster of specialist agents that share one company memory and run operations end to end — support, sales, content, finance — coordinating with each other and escalating to you, instead of just drafting text.
I don't trust AI to make decisions for my business.
You stay in control. Every agent runs on a propose → approve loop: it drafts and stages the work, and anything high-stakes waits for your approval in one inbox. The routine work runs autonomously; the judgment calls stay yours.
Are there hidden AI or token costs?
No. AI model usage is included in every plan, bounded by per-task and daily cost caps — there's no separate AI bill and no API keys to bring. Beyond your plan's monthly task cap, overage is a flat €0.05/task (Scale includes 10,000 tasks/month).
Is there a free trial, or do I risk money to try it?
Creating an account is free — no card. To start onboarding you pick a plan (from €19/month), and your first subscription carries a 14-day money-back guarantee (valid until you submit your first onboarding answer). So you try the real product risk-free, not a crippled free tier.
Pricing
One flat price. AI included. No per-ticket fees.
No per-resolution billing, no seat tax. Pick the plan that fits your volume and your agent team gets to work the same day.
Solo store owner
- Full agent team
- 500 tasks/month · AI included
- Email + chat widget
- Approval inbox
- No card to create account
Growing brand, 1–5 people
- Everything in Starter
- Full autonomy per agent
- 2,000 tasks/month
- 3 integrations + API access
- Named AI team with memory of your store
Multi-channel, higher volume
- Everything in Pro
- Unlimited AI team members
- 10,000 tasks/month (then €0.05/task)
- Unlimited integrations
- Up to 5 human seats
- SSO + audit logs
Billed in EUR, shown in your local currency at checkout · 14-day money-back on your first plan (until first onboarding answer) · No card to create an account · Full pricing →
Ready to clear the queue
See your AI team draft a real support reply.
The demo takes about 10 minutes. Pick "e-commerce" as your business type, answer a few questions, and watch Stedral build an agent team for a store like yours — the agents, their jobs, and how the approval inbox works. No signup, no card.
Demo is free, instant, no signup · Account is free to create · 14-day money-back on your first plan