For software teams — Stedral by Digitalix Hub
Customer support for small software teams.
Keep customer questions and support tickets in one place. Ask AI to draft replies using your uploaded product documents, then check the answer before sending. Track follow-up tasks without promising features your software does not have.
Free account · guided business setup · plans from €99/month, AI usage included · 14-day money-back until your first paid task runs
What Stedral handles for you
Reply drafts, customer notes, and follow-up tasks.
Support inbox that drafts replies
Keep support tickets in Stedral and ask for reply drafts using your uploaded documents. Approved ticket-reply proposals are saved as drafts for you to send.
Welcome and setup follow-ups
Ask for welcome-message drafts and create follow-up tasks for customers who need help. Product activity is not imported automatically; supply the relevant details.
Bug reports and feature requests
Keep customer questions in support tickets and turn work that needs attention into tasks. Review the details before deciding what to fix or build.
Product update drafts
Use your release notes and product documents to request website copy or product-update drafts. Check claims before publishing.
Customer records and notes
Keep contact details, notes and support records in Stedral. Your software must supply any account or usage information you want to use.
Review important decisions
Use the approval inbox to review proposed work. Spending, public posts, deals and contracts require approval; this is not an automatic refund or account-deletion service.
FAQ
Questions about software customer support.
Does Stedral integrate directly with my SaaS product?
No automatic connection to your product is included. Pro and Scale provide an API for custom connections that require development work. Only rely on product data you have supplied or connected.
Can Stedral read our product docs to answer support questions?
Upload product documents so AI can search for relevant passages when preparing a reply. Search matches words and their grammatical forms, not meaning. Check answers for accuracy; AI can still make mistakes.
Does Stedral replace Intercom / Zendesk?
Compare your required support features before switching. Stedral has tickets, a chat widget and document-based reply drafts, but does not promise a feature-for-feature replacement for a dedicated helpdesk.
How does the chat widget install work?
Add the supplied chat-widget script to your website and configure its appearance. Someone with access to your website code may need to help. Test it before relying on it for customer support.
Which plan should a solo SaaS founder start on?
Starter (€99/month) includes 500 tasks per month. Pro (€279/month) includes 2,000 and a developer connection (API) for custom integrations. Scale (€599/month) includes 10,000 tasks and up to 5 human seats. Spending, public posts, deals and contracts still require approval.
What about data privacy for our users?
Customer records are scoped to your business account. Review what data you upload and who has access; do not assume your software accounts or user activity are connected automatically.
Get back to building.
Describe your software, upload the documentation you want to use, and try a support-reply task. Check the draft against your product before sending it.
No card required · free setup · 1 AI task per day free · 14-day money-back until your first paid task runs