Refund Policy

Billing starts when you subscribe — there is no separate trial period. Every first subscription is covered by a 14-day money-back guarantee, provided you haven't started onboarding yet. The guided Q&A that builds your company backbone is where Stedral actually starts working: every answer triggers real LLM API calls and backbone generation on our infrastructure, so refunds aren't possible once that's begun.

Creating an account is free and requires no card; you only pay when you pick a plan.

You may cancel your subscription at any time from Settings or the Account page. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then.

Cancelling stops all future charges. Your company memory, intel, and data remain exportable before your access ends.

You're eligible for a full refund within 14 days of your first paid charge as long as you haven't submitted your first onboarding answer. If you've subscribed but are still on the onboarding welcome screen, email support@digitalixhub.com with your account email and we'll process the refund within 5 business days to the original payment method.

Once you've submitted your first onboarding answer, the Q&A engine, backbone generator, and agent roster start consuming real AI compute, so refunds are no longer possible. You can still cancel at any time from Settings to prevent future charges. Partial-month refunds are not available.

When annual billing is offered: the same pre-onboarding rule applies. You can request a full refund within 30 days of purchase, provided you haven't started onboarding yet. After that, the remaining balance is non-refundable but your access continues until the end of the annual term.

Downgrading from annual to monthly is treated as a cancellation of the annual plan — the same 30-day, pre-onboarding refund window applies.

Mid-cycle overage charges (€0.05 per task over your tier limit) are billed at the end of each billing period. If you believe an overage charge is incorrect, contact support within 30 days for review.

For billing disputes, email support@digitalixhub.com. We aim to resolve all disputes within 5 business days. EU consumers retain all statutory rights under the Consumer Rights Directive.