Refund Policy

Billing starts when you subscribe — there is no separate trial period. Every first subscription is covered by a 14-day money-back guarantee, valid until your agents run their first paid task. Running agents is what consumes real AI compute on our infrastructure, so refunds aren't possible once that work has begun.

Creating an account is free and requires no card. Answering the guided Q&A and building your company once — your AI team, departments and playbooks — is also free. You only pay when you want that team to start working.

You may cancel your subscription at any time from Settings or the Account page. Cancellation takes effect at the end of your current billing period — you retain access to paid features until then.

Cancelling stops all future charges. Your company memory, intel, and data remain exportable before your access ends.

You're eligible for a full refund within 14 days of your first paid charge as long as your agents haven't run their first paid task yet. Agents are task-activated — they do nothing until you assign or approve work — so subscribing does not by itself end the window. Email support@digitalixhub.com with your account email and we'll process the refund within 5 business days to the original payment method.

Once your agents have run their first paid task, they are consuming real AI compute on our infrastructure, so refunds are no longer possible. You can still cancel at any time from Settings to prevent future charges. Partial-month refunds are not available.

Building your company backbone before you subscribe does not affect this. That build is free, we pay for it, and it never counts against your refund window.

When annual billing is offered: the same rule applies with a longer window. You can request a full refund within 30 days of purchase, provided your agents haven't run their first paid task yet. After that, the remaining balance is non-refundable but your access continues until the end of the annual term.

Downgrading from annual to monthly is treated as a cancellation of the annual plan — the same 30-day refund window, on the same condition, applies.

Mid-cycle overage charges (€0.05 per task over your tier limit) are billed at the end of each billing period. If you believe an overage charge is incorrect, contact support within 30 days for review.

For billing disputes, email support@digitalixhub.com. We aim to resolve all disputes within 5 business days. EU consumers retain all statutory rights under the Consumer Rights Directive.