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Sub-processors

Last updated: June 13, 2026

Digitalix Hub uses the following sub-processors to deliver its services. We notify customers at least 14 days before adding a new sub-processor, per our DPA.

Platform Sub-processors

These processors handle data as part of normal platform operations.

Hetzner Online GmbH

Germany (EU)

Infrastructure hosting — application servers, database, and object storage

Data categories: All service data (account info, company memory, agent tasks, encrypted tokens)

Anthropic, PBC

United States (Anthropic Commercial Terms incorporating SCCs; API data is not used to train models; retained up to 30 days for safety/security then deleted)

LLM processing for the AI agents included on every plan. Prompts and outputs — which may include company data the customer's agents work with — are sent to Anthropic's API to generate agent responses.

Data categories: Agent prompts and outputs (may include company memory, customer/deal records, and other business data the agent processes)

Stripe, Inc.

United States (SCCs in place)

Payment processing and subscription management

Data categories: Billing details, subscription state, payment method tokens (no raw card numbers stored by us)

SMTP Provider (Self-hosted / AWS SES)

EU (self-hosted) or US (SES, SCCs in place)

Transactional email delivery (onboarding, approvals, notifications, weekly digests)

Data categories: Email addresses, email content (generated by agents, reviewed by customer)

PostgreSQL (Self-hosted)

Germany (EU) — Hetzner infrastructure

Primary relational database — all structured data

Data categories: Account records, company data, agent configurations, task history, approvals

S3-Compatible Object Storage (Self-hosted)

Germany (EU) — Hetzner infrastructure

File and artifact storage — exports, attachments, memory artifacts

Data categories: User-uploaded files, agent-generated outputs, data export bundles

Google Analytics 4 / Tag Manager

United States (SCCs via Google Ads Data Processing Terms)

Website analytics (marketing site), loaded only after consent

Data categories: Pseudonymous usage events, truncated/anonymised IP, cookie identifiers (no account credentials or company data)

What we do NOT use

Digitalix Hub does not use any third-party logging, error tracking, or observability services (no Sentry, Datadog, LogRocket, PostHog, etc.). All telemetry is self-hosted. Your agents' prompts, outputs, and memory never leave our infrastructure.

See also: DPA · Privacy Policy · Terms of Service

Changes notified to: the email address on your account