Sub-processors
Last updated: June 13, 2026
Digitalix Hub uses the following sub-processors to deliver its services. We notify customers at least 14 days before adding a new sub-processor, per our DPA.
Platform Sub-processors
These processors handle data as part of normal platform operations.
Hetzner Online GmbH
Germany (EU)Infrastructure hosting — application servers, database, and object storage
Data categories: All service data (account info, company memory, agent tasks, encrypted tokens)
Anthropic, PBC
United States (Anthropic Commercial Terms incorporating SCCs; API data is not used to train models; retained up to 30 days for safety/security then deleted)LLM processing for the AI agents included on every plan. Prompts and outputs — which may include company data the customer's agents work with — are sent to Anthropic's API to generate agent responses.
Data categories: Agent prompts and outputs (may include company memory, customer/deal records, and other business data the agent processes)
Stripe, Inc.
United States (SCCs in place)Payment processing and subscription management
Data categories: Billing details, subscription state, payment method tokens (no raw card numbers stored by us)
SMTP Provider (Self-hosted / AWS SES)
EU (self-hosted) or US (SES, SCCs in place)Transactional email delivery (onboarding, approvals, notifications, weekly digests)
Data categories: Email addresses, email content (generated by agents, reviewed by customer)
PostgreSQL (Self-hosted)
Germany (EU) — Hetzner infrastructurePrimary relational database — all structured data
Data categories: Account records, company data, agent configurations, task history, approvals
S3-Compatible Object Storage (Self-hosted)
Germany (EU) — Hetzner infrastructureFile and artifact storage — exports, attachments, memory artifacts
Data categories: User-uploaded files, agent-generated outputs, data export bundles
Google Analytics 4 / Tag Manager
United States (SCCs via Google Ads Data Processing Terms)Website analytics (marketing site), loaded only after consent
Data categories: Pseudonymous usage events, truncated/anonymised IP, cookie identifiers (no account credentials or company data)
What we do NOT use
Digitalix Hub does not use any third-party logging, error tracking, or observability services (no Sentry, Datadog, LogRocket, PostHog, etc.). All telemetry is self-hosted. Your agents' prompts, outputs, and memory never leave our infrastructure.
See also: DPA · Privacy Policy · Terms of Service
Changes notified to: the email address on your account